At LioneX Moto, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, register an account, place an order, contact us, or otherwise interact with LioneX Moto, we may collect information such as:

• Full name
• Billing and shipping address
• Email address
• Mobile/phone number
• Order and purchase details
• Product preferences and enquiries
• Information provided when contacting customer support
• Website usage and browsing information
• IP address, browser type, device information, and similar technical information

Payment-related information may be processed securely through our third-party payment gateway providers. LioneX Moto does not unnecessarily store complete payment card details on its own servers.

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders
• Confirm orders and provide order updates
• Process cancellations, returns, exchanges, and refunds
• Provide customer support
• Respond to enquiries and requests
• Improve our products, website, and services
• Prevent fraud, misuse, and unauthorized transactions
• Maintain website security
• Send service-related communications
• Send promotional communications where permitted and where you have provided appropriate consent
• Comply with applicable legal and regulatory requirements

3. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant functionality.

You may choose to disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some portions of the website.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared with trusted service providers where necessary to operate our business, including:

• Payment gateway providers
• Courier and logistics partners
• Website hosting and technology providers
• Customer support and communication service providers
• Analytics and security service providers

These parties may only receive information necessary to perform their respective services.

We may also disclose information when required by law, court order, government authority, or when necessary to protect our legal rights, customers, website, or business.

5. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

6. Third-Party Websites

Our website may contain links to third-party websites, payment gateways, social media platforms, or other external services.

LioneX Moto is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

7. Children’s Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate parental or legal consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business and accounting records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

9. Your Rights

Subject to applicable law, you may contact us regarding your personal information and request appropriate access, correction, or other action where applicable.

You may also request that we stop sending promotional communications by using the available unsubscribe option or contacting our customer support team.

10. Changes to This Privacy Policy

LioneX Moto may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws.

Any updated version will be published on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact LioneX Moto through the contact details provided on our website.