At LioneX Moto, we aim to process and deliver your orders safely and efficiently. Please read the following Shipping Policy before placing your order.
Orders are generally processed after successful payment confirmation and order verification.
Once an order is confirmed, our warehouse team begins processing the order for dispatch.
Processing time may vary depending on product availability, order volume, holidays, weekends, and other operational circumstances.
Orders can be modified or cancelled only while the order status is “Order Confirmed.”
Once the order status changes to “Delivery Initiated,” the order cannot be cancelled or modified because the order has been processed by our warehouse and may already be in the dispatch or shipping process.
Customers who wish to cancel an order should do so within 24 hours of placing the order.
Orders are shipped through third-party courier and logistics partners.
Estimated delivery time may vary depending on:
The estimated delivery period displayed during checkout or communicated by LioneX Moto is only an estimate and is not a guaranteed delivery date.
Applicable shipping charges, if any, will be displayed during the ordering or checkout process.
Shipping charges are non-refundable, including in cases where an eligible order is subsequently returned or cancelled, unless otherwise required under applicable law or specifically approved by LioneX Moto.
Customers are responsible for providing a complete and accurate shipping address, including:
LioneX Moto shall not be responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete address information provided by the customer.
Where tracking information is available, customers may receive shipment or tracking details through the contact information provided during checkout.
Customers should use the tracking information to monitor their shipment status.
Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.
These may include:
LioneX Moto will make reasonable efforts to assist customers in case of delivery delays.
Customers are advised to carefully inspect the package at the time of delivery.
If the package appears damaged, tampered with, or opened, customers should document the condition and contact LioneX Moto customer support as soon as possible.
For claims involving damaged, missing, or incorrect products, an unboxing video is mandatory.
The video should clearly show the shipping label, sealed package, unboxing process, product received, and external condition of the package.
Any damaged or defective product must be reported within 48 hours of delivery.
For missing or incorrect products, customers must contact LioneX Moto promptly and provide the required evidence, including the unboxing video.
Claims will be reviewed by our customer service team and may require inspection of the product and packaging.
If a customer requests a return due to a change of mind or other eligible reason, the shipping cost for sending the product back to our warehouse shall generally be borne by the customer.
Customers are advised to use a reliable and trackable courier service when returning products.
LioneX Moto will not be responsible for products lost or damaged while being returned through a courier service selected by the customer.
If a shipment cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept delivery, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply where permitted.
Customers should ensure that someone is available to receive the shipment at the provided delivery address.
Delivery timelines and availability may vary for remote, rural, or otherwise difficult-to-service locations.
Additional delivery charges or restrictions may apply depending on the courier service and destination.
If you have questions regarding shipping, delivery, tracking, or your order, please contact LioneX Moto through the contact details provided on our website.
We will make reasonable efforts to assist you with your shipment.
Engineered for multi-day bikepacking, alpine gravel passes, and off-grid touring. We manufacture ultra-durable lights, thermal gloves, weatherproof backpacks, MIPS helmets, and titanium mounts built for extreme conditions.
© 2026 LIONEX®. All rights reserved.
Designed and Developed by Easy Solutions 360.
