At LioneX Moto, we value your trust and business. We want to ensure that your shopping experience with us is hassle free and convenient. Please read our Return and Refund Policy carefully to understand your rights and responsibilities when shopping with us.

1. Eligibility for Returns

• 5 Days Easy Replacement
• Items must be unused, unwashed, and in original packaging with all tags and packaging material intact.
• Customers must record a complete 360° unboxing videowhile opening the parcel. The video should clearly show:
  • The sealed package
  • The shipping label
  • The surrounding environment should also be clearly visible
  • The complete unboxing process

This video is mandatory for claims related to damaged, wrong, or missing products. Claims without a proper unboxing video may not be accepted.

• Damaged, defective, or wrong items received must be reported within 48 hoursof delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Products used, damaged, scratched or altered by the customer.
• Items purchased under clearance sale or special discounts (unless defective).
• For hygiene reasons Personal use items such as helmets, gloves, or safety gear if opened/used cannot be supplied to another customer

3. Refund Process

• Once the returned product is received and inspected by our customer care staff, we will notify you of the status.
• If approved, refunds will be initiated to your original payment method within 7–10 business days.
• Shipping charges (if any) are non-refundable.

4. Exchange Policy

• Exchanges are allowed only for size and color variations, subject to availability.
• If the requested item is not available, we will issue a refund instead.

5. Cancellation Policy

• Orders can be cancelled within 24 hoursof placing the order.
• If the order has already been shipped, cancellation will not be possible.

6. Return Shipping

• In case of damaged or wrong products, customers will need to self-ship the product to our provided return address, due to unavailability of reverse pickup service.
• Kindly use a reputed and trackable courier serviceto avoid delays.
• Reverse shipping costs will be borne by the customer unless otherwise approved by our support team.

7. Contact Us

For any questions or support regarding returns and refunds, please contact us:

Email: customer.care@Lionexmoto.com

Shipping Address: Sold By: ZENITH INDUSTRIES, HINO,D-52,KH.NO.22/2/1 Adhyapak Nagar, Nangiol, West Delhi, Aman Puri, Block B, NEW DELHI – 110041