Order Cancellation / Modifications / Exchanges

At LioneX Moto, we value your trust and business. We want to ensure that your shopping experience with us is hassle free and convenient. Please read our Return and Refund Policy carefully. 

Exchange Policy

• Exchanges are allowed only for size and color variations, subject to availability.
• If the requested item is not available, we will issue a refund instead.
• Cancellation and Return Shipping
• If you are not satisfied with your purchase, you can return your order within 03 days from the delivery date of your product
• Items returned may be subject to a 15% restocking fee dependent on condition of goods received at our warehouse.
• The shipping costs with regard to getting the order/goods back to our warehouse will be borne by the customer
• Kindly use a dependable and trackable courier service to avoid any delays
• Products must be in the new, unwashed, un-used condition and include the original box and packaging with all tags included.
• Must Have To Be Eligible For Returns
• The customer must record an unboxing video that clearly displays the shipping label, sealed package, unboxing process and the external environment, and share the same with us
• The video is mandatory to claim damaged, missing or incorrect products
• Damaged or defective products must be reported within 48 hours of delivery
• Refund Process
• Once your return is received and inspected by LioneX Customer service staff, we will notify you of the status.
• Once approved, refunds will be initiated to your original payment method within 7–10 business days.
• Should you change your mind, we advise you to act immediately. All orders are processed in a timely manner.
• Orders can be cancelled within 24 hours of placing the order
• Orders can be modified or cancelled only while the order status is labeled “Order Confirmed.” Once an order has a status of “Delivery Initiated”, it cannot be cancelled or modified, as the order has been processed by our warehouse and is either in the queue to be shipped out or has already been provided to the shipping carrier.
• Shipping charges are non-refundable

No returns or exchanges on:- Used /Damaged/ Installed Merchandise:

• Any merchandise which has been installed or tried out on your bike is considered used.
• Products that are used, scratched, or altered by the customer
• Orders that are placed under special schemes, discounts, Sale or EoSS, unless they are defective
• Any merchandise which shows signs of use (wear, bugs, dirt, scuffing etc) or otherwise is in a condition other then it was received cannot be returned.
• For hygiene reasons Personal use items such as helmets, gloves, Biking-shoes, or safety gear if opened/used cannot be supplied to another customer

Contact Us

• For any questions or support regarding returns and refunds, please contact us:
• Email: info@Lionexmoto.com
• Phone: +91 90000-0000X
• Shipping Address: abcd efg